Question 1

Is everything on Weedforfriends legal?

Accepted Answer

Yes. We only sell lab-tested CBD, hemp and lifestyle products that are legally tradable in the EU. Sales are restricted to adults 18+ after successful age verification.

Question 2

How old do I have to be to order?

Accepted Answer

You must be at least 18. We verify your age once via an ID check inside your account before you can place an order.

Question 3

How does the age verification work?

Accepted Answer

After signing up you upload a photo of your ID inside your account. We review it manually — usually within a few hours — and unlock your account. Documents are stored encrypted.

Question 4

How fast does my order arrive?

Accepted Answer

Orders placed before 2 pm (Mon–Fri) ship the same working day. Delivery within Germany typically takes 1–3 working days.

Question 5

Do you ship internationally?

Accepted Answer

Right now we only ship within Germany. Shipping to other EU countries is currently not available.

Question 6

Is shipping discreet?

Accepted Answer

Always. Neutral box or odour-proof padded envelope, no logos outside, no hint at the contents. Sender is a neutral logistics address.

Question 7

From what value is shipping free?

Accepted Answer

Free shipping within Germany from €40 order value (after discounts) via GLS standard.

Question 8

Which shipping options are available?

Accepted Answer

GLS standard (2–4 working days) and GLS express (1–2 working days). You'll receive a tracking number by email after dispatch.

Question 9

Which payment methods do you accept?

Accepted Answer

Klarna, Apple Pay, Google Pay, credit card (Visa/Mastercard), SEPA direct debit and bank transfer.

Question 10

Is payment secure?

Accepted Answer

Yes. All payments run encrypted through certified PCI-DSS payment providers. We never store credit card data.

Question 11

Do I get an invoice?

Accepted Answer

Yes. You'll receive an invoice by email after dispatch. You can also access your full order and invoice history in your account.

Question 12

Can I cancel or change my order?

Accepted Answer

As long as your order hasn't been packed, you can email info@weedforfriends.com to change or cancel it. After dispatch the statutory right of withdrawal applies.

Question 13

How do returns work?

Accepted Answer

Unopened products in original packaging can be returned within 14 days of receipt. Opened hygiene or consumable products are excluded for consumer protection reasons.

Question 14

Who pays the return shipping?

Accepted Answer

For justified complaints (defect, wrong item) we cover the costs. For standard withdrawal you cover return shipping per § 357 German Civil Code.

Question 15

What if my parcel doesn't arrive?

Accepted Answer

Email info@weedforfriends.com within 7 working days. We'll check the GLS tracking and take care of an investigation or replacement.

Question 16

Are your products lab-tested?

Accepted Answer

Every batch is tested in an accredited EU lab for cannabinoid profile, heavy metals, pesticides and microbiology. Certificates of analysis (COAs) are linked on each product page.

Question 17

Do products contain THC?

Accepted Answer

Our CBD products contain less than 0.3% THC and are therefore tradable within the EU. Vapes and edibles in our range are THC-free unless explicitly stated otherwise.

Question 18

Will your products get me high?

Accepted Answer

No. The CBD products we sell are non-psychoactive. They're used for relaxation, sleep and general well-being.

Question 19

Am I safe to drive after using them?

Accepted Answer

CBD can trigger a positive THC reading in drug tests even though it isn't psychoactive. For legal safety we recommend not driving after use.

Question 20

How should I store the products?

Accepted Answer

Cool, dry and dark — ideally between 15–22 °C. Keep vapes and edibles out of reach of children and pets.

Question 21

How long are the products shelf-stable?

Accepted Answer

At least 12 months unopened. The exact best-before date is printed on the packaging of each product.

Question 22

Do you offer B2B pricing?

Accepted Answer

Yes. Licensed resellers, hospitality and studios get special pricing, reverse-charge with a valid EU VAT ID, and a personal contact. Apply at /business.

Question 23

Do you have a newsletter with discounts?

Accepted Answer

Yes. You'll get 10% off your first order on sign-up plus regular drops, specials and early access to new products.

Question 24

How do I reach customer support?

Accepted Answer

Email info@weedforfriends.com (replies usually within 24h, Mon–Fri) or use the form on the contact page.

Question 25

What's the difference between CBD, HHC and THC?

Accepted Answer

THC is psychoactive and regulated in Germany. CBD is non-intoxicating and tradable across the EU. HHC is a semi-synthetic cannabinoid with a mild effect — we only stock products that are legal in Germany at the time of sale.

Question 26

Which product is best for beginners?

Accepted Answer

For getting started we recommend low-dose CBD flower or a 5–10% CBD oil. Each product page includes dosage and usage guidance.

Question 27

How do I dose CBD correctly?

Accepted Answer

Start low (e.g. 5 mg twice a day) and increase slowly every 3–5 days until you reach the desired effect. If unsure, talk to your doctor first.

Question 28

Can I combine CBD with medication?

Accepted Answer

CBD can affect the metabolism of certain medications (e.g. blood thinners, antiepileptics). Please check with your doctor or pharmacist before combining.

Question 29

Is CBD safe during pregnancy or breastfeeding?

Accepted Answer

No, we advise against it. Avoid CBD and similar cannabinoids during pregnancy, breastfeeding and when trying to conceive.

Question 30

Are the products suitable for pets?

Accepted Answer

Our products are intended for human use only. For pets please use products specifically formulated by your vet.

Question 31

How fast does CBD work?

Accepted Answer

Vapes within a few minutes, oils under the tongue within 15–30 minutes, edibles within 30–90 minutes. Effects last 2–6 hours depending on the form.

Question 32

How do your edibles and oils taste?

Accepted Answer

Full-spectrum oils have a slightly earthy hemp flavour. Our edibles and flavoured products are fruity and mask the natural taste well. Details are on each product page.

Question 33

Are the products vegan and gluten-free?

Accepted Answer

Most of our edibles are vegan and gluten-free. Allergens and ingredients are listed on each product page — if you're unsure, contact us first.

Question 34

How many puffs does a vape have and how long does it last?

Accepted Answer

Between 600 and 5000 puffs depending on the model. The exact count, battery life and liquid volume is listed in the product details.

Question 35

Can I recharge the vapes?

Accepted Answer

Rechargeable models yes, via USB-C. Disposables are designed for single use. It's clearly indicated on each product page.

Question 36

What if my vape doesn't work?

Accepted Answer

Email info@weedforfriends.com with your order number and a short photo or video. Manufacturing defects are replaced free of charge within the warranty period.

Question 37

An item is missing from my parcel — what do I do?

Accepted Answer

Get in touch within 48 hours of delivery with your order number and a photo of the opened parcel with its contents. We'll check immediately and send what's missing.

Question 38

My product arrived damaged — what now?

Accepted Answer

Photograph the packaging and contents right after delivery and email us the images. We'll arrange a replacement or refund without needing you to ship the item back first.

Question 39

Can I change my delivery address after ordering?

Accepted Answer

Only while the parcel hasn't shipped yet. Email us immediately with your order number and the new address — we'll try to intercept it.

Question 40

Can you deliver to a parcel locker or PO box?

Accepted Answer

GLS ParcelShop is supported. Delivery to classic DHL Packstationen is not available via GLS.

Question 41

Who appears as the sender on the parcel?

Accepted Answer

A neutral logistics address with no reference to Weedforfriends or the product contents — fully discreet.

Question 42

Are my data and order discreet?

Accepted Answer

Yes. Data is encrypted and never shared. The payment descriptor on your bank statement is neutral as well.

Question 43

How do I delete my account?

Accepted Answer

Inside your account under "Profile" you'll find the deletion option. Alternatively email info@weedforfriends.com — we'll delete your account and verification data in line with GDPR.

Question 44

How does a discount code work?

Accepted Answer

Enter the code at the cart or checkout in the "Voucher/Discount code" field. Only one code per order; not combinable with B2B special pricing.

Question 45

My discount code doesn't work — why?

Accepted Answer

Common reasons: code expired, minimum order value not reached, product excluded, or already used. Reach out to support if you're unsure.

Question 46

Do I get my money back if I cancel?

Accepted Answer

Yes. Refunds go back to the original payment method within 5–10 working days of return receipt or cancellation confirmation.

Question 47

Do you offer gift cards?

Accepted Answer

Not yet, but we're working on it. Sign up to the newsletter and we'll let you know as soon as they go live.

Question 48

Can I pre-order products that are sold out?

Accepted Answer

On the product page you can sign up for an email notification once stock is back in.

Question 49

Do you have a physical store?

Accepted Answer

No, we're an online-only shop. That lets us keep storage, freshness and pricing optimal and ship straight from our warehouse to you.

Question 50

Do you sell to minors?

Accepted Answer

No, never. Sales are restricted to adults 18+ after ID verification. Orders without successful age verification are not fulfilled.

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